K&N Canada Online Store Terms and Conditions
K&N Engineering, Inc. has been the innovative leader in air induction and filter technology since 1969, serving the needs of the automotive, motorcycle, marine, industrial, and military markets. K&N's headquarters and primary manufacturing facility is located in Riverside, California. In addition to this facility, K&N also operates a manufacturing facility in the United Kingdom that primarily serves the European market.
The K&N Canada Store will only accept orders being shipped to Canada. Orders cannot be sent to a PO Box. Orders containing aerosol air filter oil must be shipped by ground.
The K&N store offers several shipping options and most available items ship the same day if the order is received by 3PM Pacific Time / 6PM Eastern Time. Shipping charges will be shown before an order is finalized provided the ship to postal code is correct. If an item is not available, it will be shipped when it becomes available unless you contact us to cancel the order. To check the status of your order including tracking numbers for shipped orders go to http://www.knfilters.ca/online/orderstatus.aspx.
After an order is submitted you will receive an e-mail confirmation. You will receive another e-mail confirmation after the order has been shipped.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). These charges are included in your order and are prepaid.
Orders may be canceled before shipment by contacting our customer service department at 800-218-5181 or 951-826-4000. Our orders usually ship within a day therefore you must call as soon as possible to cancel the order before it is shipped. Please do not request cancellations by e-mail or fax.
If your package arrives damaged, save all packaging material for shipper inspection. Please call our customer service department as soon as possible at 800-218-5181 or 951-826-4000 to report the damage and we will schedule a reshipment. We must submit your claim to the shipper within 3 days. The shipper will inspect and pick up the damaged merchandise and return it to K&N. K&N will accept returns for exchange or refund as long as the item is unused and a return authorization number has been issued. Returns will not be accepted without a return authorization number. No collect shipments will be accepted. Returns, other than those that are due to a factory defect are subject to a restocking fee. If you have a return, please e-mail (firstname.lastname@example.org) or call our customer service department at 800-218-5181 or 951-826-4000 to obtain a return authorization number. Shipping and handling fees will not be refunded. All refunds will be credited to the credit card used in the transaction. Properly pack, insure, and ship your return by ground prepaid. We will refund your return ground shipping charges if the reason for the return is due to our mistake. For K&N product warranty information see (http://www.knfilters.ca/warranty.aspx).